Features of Chatslab
Visitor Monitoring and Proactive Chats
Chatslab gives you real-time information on your website visitors including ip, country, time on the site, visitor footprint, and location on Google Maps. You can even initiate a direct chat request to any visitor on your site
Chatslab gives you real-time information on your website visitors including ip, country, time on the site, visitor footprint, and location on Google Maps. You can even initiate a direct chat request to any visitor on your site
Detect visitors location automatically (geolocation) 
The location of all new chat requests show up right in the invite. So you know where each visitor is chatting from. You can view the geo location of prior chat conversations as well as live site visitors.
The location of all new chat requests show up right in the invite. So you know where each visitor is chatting from. You can view the geo location of prior chat conversations as well as live site visitors.
Custom Branding 
Chatslab offers powerful customization that lets modify every aspect of the chat window. Customize the layout, font, and size of your customer facing chat window. You can also create your own online/offline buttons.
Chatslab offers powerful customization that lets modify every aspect of the chat window. Customize the layout, font, and size of your customer facing chat window. You can also create your own online/offline buttons.
Gmail and Google Talk Chat Integration 
We've integrated chatslab directly with Google. If you have a Gmail account, you can immediately start answering chat requests in Gmail, Google Talk, or any instant messenger that supports Google Talk such as iChat, Pidgin, or Adium. Therefore anyone in your organization can respond to customer questions wherever and whenever.
We've integrated chatslab directly with Google. If you have a Gmail account, you can immediately start answering chat requests in Gmail, Google Talk, or any instant messenger that supports Google Talk such as iChat, Pidgin, or Adium. Therefore anyone in your organization can respond to customer questions wherever and whenever.
Mobile Phone Support 
Chatslab allows you answer your live chats right from your mobile phone. You can chat anywhere where Google Talk is supported. This includes iPhone, BlackBerry, Android, and Palm Pre support.
Chatslab allows you answer your live chats right from your mobile phone. You can chat anywhere where Google Talk is supported. This includes iPhone, BlackBerry, Android, and Palm Pre support.
Intelligent Chat Routing 
Route live chats to specific agents based on department or topic. Just create a list of departments for your chat window, add operators to each department based on their skills, and you're ready to go.
Route live chats to specific agents based on department or topic. Just create a list of departments for your chat window, add operators to each department based on their skills, and you're ready to go.
Chat History Management
A search link is automatically sent in chat request invites to quickly search prior conversations with the visitor, view geo location on Google Maps, and view details browser information.
A search link is automatically sent in chat request invites to quickly search prior conversations with the visitor, view geo location on Google Maps, and view details browser information.
Multiple Language Support 
Chatslab supports multiple languages for both the chat window and operator interaction. Just choose the language you'd like your visitors to see when customizing your chat window. You can then customize the messages for your needs.
Chatslab supports multiple languages for both the chat window and operator interaction. Just choose the language you'd like your visitors to see when customizing your chat window. You can then customize the messages for your needs.
Support for Multiple Websites and Domains 
Support as many chat windows as you like in each domain of your choice. Customize the look and brand for each domain so that you can manage many sites from one simple interface and from one Gmail account.
Support as many chat windows as you like in each domain of your choice. Customize the look and brand for each domain so that you can manage many sites from one simple interface and from one Gmail account.
Chat Transfer Between Operators 
Transfer chats real-time to other available operators right from your Instant Messenger window without interrupting the client chat.
Transfer chats real-time to other available operators right from your Instant Messenger window without interrupting the client chat.
Manage your account .